As a Technical Support Analyst, you will play a crucial role in supporting the implementation and management of Medallia projects within our organization. Your primary responsibilities will involve assisting with the configuration, analysis, and troubleshooting of the Medallia platform, as well as providing technical expertise and support to clients and internal stakeholders.
When joining the team, we expect you to know the importance of delivering complex solutions to a high quality, however specific Medallia knowledge is not required, as we will give you plenty of opportunity to learn when you are here, What we do want is a passion to learn and to get the most out of every experience and opportunity.
Product Implementation:
- Participate in the implementation design, setup, and review processes
- Identify improvements to our feedback products and processes
- Utilize Medallia software knowledge to configure surveys and reports
Client Management:
- Build long-standing customer relationships by improving customer feedback programs
- Provide support to client meetings by leveraging in-depth Medallia system capabilities
- Work with client teams in resolving technical/system-related inquiries
- Provide quality assurance support when providing features to clients Provide client support when analyzing large sets of data
- An attractive remuneration package.
- HMO health plan
- Annual performance review for meeting quality objectives and completion targets
- Continuous learning/training in new technologies and products
- A great environment to work in, excel and progress professionally.
- An excellent opportunity for international career development within a dynamic, fast moving market sector offering demonstrable career challenges internationally.
If you want to join a team of global leaders in their field, send your CV to [email protected], with Voice of Customer Technical Support Analyst (Bilingual) as subject. All applications will be treated with strict confidentiality. Only suitable candidates will be contacted.
