IT Support Engineer

Career:

Job Role

Vennote is building next-generation Natural Language Understanding, Machine Learning and Artificial Intelligence products with a focus on Multimodal and Cross-Channel User Interfaces (phone, web, mobile, etc.)

This is a full-time position working hybrid, in shifts.

The position requires individuals who enjoy challenges, prioritize, meet deadlines, and have a collaborative work ethic and teamwork spirit working closely with our Speech Scientists, Software Developers, Analysts, and Project Managers in our Nigerian offices.

We have:

A state-of-the-art, highly innovative Product platform, the first of its kind globally, that we continuously expand/improve to maintain our leadership
A team of seasoned experts to collaborate with
International clients and projects in 3 continents
An open mind to new technologies, methodologies, challenges, and innovation

Responsibilities

Provide technical support for our applications, troubleshoot issues, and perform root cause analysis to identify and resolve problems efficiently.
Infrastructure Maintenance: Monitor and maintain the infrastructure supporting our applications, including Linux servers, databases (MySQL, MongoDB), application servers (Tomcat, Nginx) and the elastic stack.
Performance Optimization: Identify performance bottlenecks and suggest improvements to enhance the overall system performance, scalability, and reliability.
Incident Management: Respond to and resolve incidents in a timely manner, ensuring minimal disruption to business operations. Escalate issues to appropriate teams when necessary and follow established incident management procedures.
Automation and Monitoring: Develop and maintain automated scripts and tools to streamline operational tasks. Monitor system health and performance using tools like Elastic Stack, Netdata, and other equivalent monitoring solutions.
Collaboration: Collaborate with development teams to provide input on deployment strategies, infrastructure requirements, and application supportability.
Documentation: Create and maintain comprehensive documentation related to application support processes, troubleshooting steps, and standard operating procedures.
Continuous Improvement: Stay updated with industry trends, emerging technologies, and best practices related to application support and operations. Identify opportunities for process improvements and contribute to the team’s growth and efficiency

Requirements

Proficiency in Linux system administration, including command-line operations, troubleshooting, and shell scripting. Strong knowledge of MySQL and MongoDB databases. Experience with application servers such as Tomcat and Nginx.
Programming Languages: Solid understanding and practical experience with PHP and Java programming languages.
Tools and Technologies: Familiarity with tools like Postman, Karate, and Netdata (or equivalent monitoring tools). Experience with the Elastic Stack (Elasticsearch, Logstash, Kibana) for log analysis and monitoring is desirable.
Problem-Solving Skills: Ability to analyze complex issues, perform root cause analysis, and propose effective solutions. Strong troubleshooting skills with a systematic and detail-oriented approach.
Communication and Collaboration: Excellent communication skills, both verbal and written, to effectively interact with technical and non-technical stakeholders. Ability to work collaboratively in a cross-functional team environment.
Flexibility and Adaptability: Ability to thrive in a dynamic and fast-paced environment, managing multiple priorities and shifting requirements effectively.
Experience: Previous experience in application support, operations, or a similar role is highly preferred.

What We Offer

An attractive remuneration package
Private insurance & health plan
Annual performance review for meeting quality objectives and completion targets
Continuous learning/training in new technologies and products
A great environment to work in, excel and progress professionally
An excellent opportunity for international career development within a dynamic, fast moving market sector offering demonstrable career challenges internationally

If you want to join a team of global leaders in their field, send your CV to [email protected], with IT Support Engineer as subject. All applications will be treated with strict confidentiality. Only suitable candidates will be contacted.

APPLY HERE

Vennote Technologies Limited is a well-established ICT company with experience spanning over two decades in enterprise solutions using best of breed products in very large IT deployments around the world. Vennote Technologies Limited has certified Skilled Technical resources delivering world class implementation and support services using best practices.

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